CULLIGAN®High Efficiency 1.5 TwinWater SoftenerFeaturing the Culligan® Smart Controller™Models from 2012Firmware Version 2.1.7©2012 Culligan Internat
6 Culligan® High Efficiency 1.5 Twin Water Softener 6 Cat. No. 01024821programming menu). When the control is in this mode, once the X amount o
96 Culligan® High Efficiency 1.5 Twin Water Softener 96 Cat. No. 01024821Use Data PortScreen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN/A1
Diagnostics 97Cat. No. 01024821Screen Display Range Procedure 6)AUX OUT STAT 7)AUX OUT TEST 8)USE DATA PORT >9)TEST PHONELIN1–93. The screen d
98 Culligan® High Efficiency 1.5 Twin Water Softener 98 Cat. No. 01024821 MaintenanceFamiliarize yourself with the replacement procedures and com
Maintenance 99Cat. No. 010248214. Remove the circuit board from the enclosure.5. Remove all connected wires from the board.6. To install a new c
100 Culligan® High Efficiency 1.5 Twin Water Softener 100 Cat. No. 01024821Replace the Gearbox1. Remove the HE 1.5 electrical enclosure. See the
Maintenance 101Cat. No. 01024821Inspect/Clean/Replace the Eductor1. Remove water pressure from the valve.2. Remove the plastic clip from the uppe
102 Culligan® High Efficiency 1.5 Twin Water Softener 102 Cat. No. 01024821Brine ConnectorFlow ControlDrain ElbowClipsFigure 62. Brine line.Back
Maintenance 103Cat. No. 01024821The flow washer pictured above is installed within a special nipple. Occasionally, the Backwash Flow Controller may
104 Culligan® High Efficiency 1.5 Twin Water Softener 104 Cat. No. 01024821Preventive MaintenanceSuggested Preventive Maintenance Inspection Sche
Preventive Maintenance 105Cat. No. 01024821Sanitize the SystemA water softener in daily use on a potable water supply generally requires no special
Performance Specifications 7Cat. No. 01024821Performance SpecificationsSpecifications for High Efficiency 1.5 Twin Water Softeners Culligan commerci
106 Culligan® High Efficiency 1.5 Twin Water Softener 106 Cat. No. 01024821 Smart Controller Menu Overview!,1)250$7,210$18$/02'(6(7
Smart Controller Menu Overview 107Cat. No. 01024821$48$6(16256RIWHQHU2QO\%((3(5$8;,1$8;28738766%76(16256RIWHQHU2QO\:,5(/(66
108 Culligan® High Efficiency 1.5 Twin Water Softener 108 Cat. No. 010248215(*(175,**(5127( VDPH VHWWLQJV IRU7XHVGD\ WKURXJK 6XQGD\219$/9(7&l
Smart Controller Menu Overview 109Cat. No. 01024821):9(56,216(5,$/180%(5/$6732:(58302725&21752/&+(&.6(162567(67:,5(/
110 Culligan® High Efficiency 1.5 Twin Water Softener 110 Cat. No. 01024821 Remote Display TemplateRemote Display Template5.450Figure 64. Hole d
HE 1.5 Twin Service Parts 111Cat. No. 01024821HE 1.5 Twin Service Parts1416278*720628131724125112312332535221851251935323232222110397086O-RING GROOV
112 Culligan® High Efficiency 1.5 Twin Water Softener 112 Cat. No. 01024821HE 1.5 Twin Control Valve Parts ListItem Part No. Description 0102217
HE 1.5 Twin Service Parts 113Cat. No. 01024821Replacement Softener TanksModel No.Tank SizeReplace-ment Tank Part No.Manifold Part No.Underbedding Re
114 Culligan® High Efficiency 1.5 Twin Water Softener 114 Cat. No. 01024821Aqua-Sensor Plug and Probe123Figure 67. Aqua-Sensor probe.Item No.Par
HE 1.5 Twin Service Parts 115Cat. No. 0102482118"x38" and 24"x40" Brine Systems15432Figure 68. 18"x38" and 24"x4
8 Culligan® High Efficiency 1.5 Twin Water Softener 8 Cat. No. 01024821InstallationNOTE Read this section carefully. Follow all local plumbing
116 Culligan® High Efficiency 1.5 Twin Water Softener 116 Cat. No. 0102482124"x50" Brine System13254678Figure 69. 24”x50” brine system
HE 1.5 Twin Service Parts 117Cat. No. 01024821Brine Valve AssemblyFigure 70. Brine valve assembly.Item No.Part No. Description— 01019526 Brine Valv
118 Culligan® High Efficiency 1.5 Twin Water Softener 118 Cat. No. 01024821Accessories1234Figure 71. Accessories.Accessories Parts ListItem No.
HE 1.5 Twin Service Parts 119Cat. No. 01024821Appendix A HE 1.5 Twin Flow DiagramsHE 1.5 Twin Flow Valve Piston LocationsThe flow valve controls t
120 Culligan® High Efficiency 1.5 Twin Water Softener 120 Cat. No. 01024821ServiceRaw water is allowed in the inlet to the top of the tank. The
HE 1.5 Twin Service Parts 121Cat. No. 01024821BackwashRaw water is directed down the center of the manifold, up through the resin, out the top of th
122 Culligan® High Efficiency 1.5 Twin Water Softener 122 Cat. No. 01024821Brine DrawRaw water is directed from the inlet through the nozzle and
HE 1.5 Twin Service Parts 123Cat. No. 01024821Slow RinseRaw water is directed from the inlet through the nozzle and into the throat. A vacuum is cre
124 Culligan® High Efficiency 1.5 Twin Water Softener 124 Cat. No. 01024821Fast RinseRaw water is directed from the inlet to the top of the tank,
HE 1.5 Twin Service Parts 125Cat. No. 01024821RefillTo make the brine, water flows into the salt storage area during the fill stage. Fill cycle leng
Installation 9Cat. No. 01024821Distribution System Installation1. Locate the distributor components and carefully inspect them to be sure they have
126 Culligan® High Efficiency 1.5 Twin Water Softener 126 Cat. No. 01024821BypassThe HE control can be bypassed for a preset time duration. Raw w
HE 1.5 Twin Service Parts 127Cat. No. 01024821Appendix B Aqua-Sensor GuidelinesAqua-Sensor Application GuidelinesParameter Value Hardness (gpg as
128 Culligan® High Efficiency 1.5 Twin Water Softener 128 Cat. No. 01024821Appendix C Flow DataHigh Efficiency Twin 1.5 Water Softeners—Flow Ra
129 Culligan® High Efficiency 1.5 Twin Water Softener 129 Cat. No. 01021161High Efficiency 1.5 Twin Refill Minutes/Salt Dosage/CapacityResin Vol (
130 Culligan® High Efficiency 1.5 Twin Water Softener 130 Cat. No. 01024821High Efficiency 1.5 Twin Brinemaker Data—1/2" Valves1/2" Bri
HE 1.5 Twin Service Parts 131Cat. No. 01024821Appendix D Quick ReferenceQuick Reference—First Time SetupFor a High Efficiency 1.5 Twin Softener
132 Culligan® High Efficiency 1.5 Twin Water Softener 132 Cat. No. 01024821Quick Reference—Progressive FlowFor a High Efficiency 1.5 Twin Softene
HE 1.5 Twin Service Parts 133Cat. No. 01024821Quick Reference—Modem Control ValveFor a High Efficiency 1.5 Twin Softener with Meter Hardness: 20 g
134 Culligan® High Efficiency 1.5 Twin Water Softener 134 Cat. No. 01024821Quick Reference—Smart Brine Tank ProbeFor a High Efficiency 1.5 Twin S
HE 1.5 Twin Service Parts 135Cat. No. 01024821Quick Reference—Aqua-Sensor® ApplicationFor a High Efficiency 1.5 Twin Softener with Aqua-Sensor and M
10 Culligan® High Efficiency 1.5 Twin Water Softener 10 Cat. No. 010248213. Lower the control valve slowly onto the tank so that the distributor
136 Culligan® High Efficiency 1.5 Twin Water Softener 136 Cat. No. 01024821Quick Reference—Remote DisplayFor a High Efficiency 1.5 Twin Softener
HE 1.5 Twin Service Parts 137Cat. No. 01024821Appendix E Data Port OutputCulligan Smart Controller—Data Port Output The Smart Controller (GBE) is
138 Culligan® High Efficiency 1.5 Twin Water Softener 138 Cat. No. 01024821W X Y ZError Bits 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0Binary 0 0 0 0
HE 1.5 Twin Service Parts 139Cat. No. 01024821Test the Data PortThe Culligan Smart controller is capable of communicating with many different types
140 Culligan® High Efficiency 1.5 Twin Water Softener 140 Cat. No. 01024821Send a Test Message from the Smart ControllerSOFTENINGJAN-01-11 12:01P
HE 1.5 Twin Service Parts 141Cat. No. 01024821*** MINI REPORT ***SN = 00000041FW Version = FWR210LT01Valve Type = 4-CYCLEDate = 4/30/10Time = 11:00
Culligan® Softener and FilterProgram LogUse this log to record the program settings for any Smart Controller (GBE) controlled softener (S) or filter (
Operation Log 143Cat. No. 01024821Operation LogUse the log provided to maintain a record of the system operation. This can be very helpful in identi
144 Culligan® High Efficiency 1.5 Twin Water Softener 144 Cat. No. 01024821Symbols1/2” Brine System 21AAccessories 34Accessories Parts List 11
Index 145Cat. No. 01024821Modem 66Modes of Operation 5Motor Control Diagnostic 93Multiple Tank Systems 31NNavigating the Menus and Keypad 32OOL
Installation 11Cat. No. 01024821Small Aqua-Sensor® PlugFigure 7. Aqua-Sensor® fitting.Aqua-Sensor InstallationTo install the Aqua-Sensor® probe, fir
12 Culligan® High Efficiency 1.5 Twin Water Softener 12 Cat. No. 01024821Because of its unique capabilities, the Aqua-Sensor® can be positioned n
Installation 13Cat. No. 01024821Suggested Piping InstallationsThe piping layouts below depict a traditional three-valve bypass. Culligan also offers
14 Culligan® High Efficiency 1.5 Twin Water Softener 14 Cat. No. 01024821Backwash Flow Control, Eductor Nozzle—ThroatUse the recommended backwash
Installation 15Cat. No. 01024821ClipNozzleScreenThroatEductor CapFigure 10. Removing the eductor nozzle and throat.CAUTION! DO NOT make a direct c
Attention Culligan Customer:Your local independently operated Culligan dealer employs trained service and maintenance personnel who are experienced in
16 Culligan® High Efficiency 1.5 Twin Water Softener 16 Cat. No. 01024821Brine ConnectorFlow ControlDrain ElbowClipsFigure 13. Replacing backwas
Installation 17Cat. No. 01024821CoverFastenerPush Down Into PlaceFigure 16. Reattaching the cover fastener.Dial-a-SoftnessDial-a-Softness is a man
18 Culligan® High Efficiency 1.5 Twin Water Softener 18 Cat. No. 01024821Straight-Through AdapterShipped with each softener is a Culligan® straig
Installation 19Cat. No. 01024821Optional Bypass Valve InstallationRefer to Figure 19 and the instructions below to connect the meter, bypass valve,
20 Culligan® High Efficiency 1.5 Twin Water Softener 20 Cat. No. 01024821Drain Line ConnectionRefer to Table 6 for drain line length and height l
Installation 21Cat. No. 01024821Fill The Salt Storage ContainerFill the salt storage container with water until the level reaches about one (1) inch
22 Culligan® High Efficiency 1.5 Twin Water Softener 22 Cat. No. 01024821Circuit Board ConnectionsThe 24V power supply and flow meter wire harnes
Installation 23Cat. No. 01024821To install HE 1.5 Twin accessory connections:1. Remove the plastic nut from the meter strain relief fitting from HE
24 Culligan® High Efficiency 1.5 Twin Water Softener 24 Cat. No. 010248213. Connect the auxiliary board to the main board. See Figure 26. The au
Installation 25Cat. No. 01024821Installing Accessory ConnectionsThe HE 1.5 Controller enclosure has several portals to allow connections to HE acces
Contents iCat. No. 01024821Installation, Operation, and Service Instructions with Parts ListsCulligan® High Efficiency 1.5 Twin Water SoftenerFeatur
26 Culligan® High Efficiency 1.5 Twin Water Softener 26 Cat. No. 01024821Installing Aqua-Sensor1. Locate the Aqua-Sensor 2.5VAC power cord and b
Installation 27Cat. No. 01024821NOTE The wire connectors must be connected to the circuit board properly. The wires must exit the plug-in connector
28 Culligan® High Efficiency 1.5 Twin Water Softener 28 Cat. No. 01024821Reattaching Electrical Enclosure Cover to Control Valve 1. Align the c
Smart Controller Circuit Board Layout 29Cat. No. 01024821 Smart Controller Circuit Board LayoutSmart Controller Circuit Board Layout–FrontFigure 36
30 Culligan® High Efficiency 1.5 Twin Water Softener 30 Cat. No. 01024821 Electrical Schematic
Smart Controller Programming 31Cat. No. 01024821 Smart Controller ProgrammingProgramming The programming process requires various types of data inp
32 Culligan® High Efficiency 1.5 Twin Water Softener 32 Cat. No. 01024821 Navigating the Menus and KeypadDOWN buttonCHECK MARK or OK buttonUP but
Navigating the Menus and Keypad 33Cat. No. 01024821 1)INFORMATION 2)MANUAL MODE>3)SET DATE/TIME 4)ACCESSORIES5. Use or to scroll through th
34 Culligan® High Efficiency 1.5 Twin Water Softener 34 Cat. No. 01024821Smart Controller ProgrammingThe programming for the Smart Controller is
Navigating the Menus and Keypad 35Cat. No. 01024821Typical Commercial SetupSetting up the Smart Controller for a commercial installation requires a
ii Culligan® High Efficiency 1.5 Twin Water Softener ii Cat. No. 01024821This page is intentionally left blank.
36 Culligan® High Efficiency 1.5 Twin Water Softener 36 Cat. No. 01024821First Time SetupFirst Time Setup ProcedureWhen a new controller is first
First Time Setup 37Cat. No. 01024821Screen Display Range ProcedureSET HOUR 12PM12AM–11PM0–238. The screen displays the hour setting. Press or
38 Culligan® High Efficiency 1.5 Twin Water Softener 38 Cat. No. 01024821Screen Display Range ProcedureFILL TIME 10MINUTES0–15017. The screen d
Customizing Set Up 39Cat. No. 01024821Customizing Set UpThere may be times when the installer would prefer to override the default regeneration sele
40 Culligan® High Efficiency 1.5 Twin Water Softener 40 Cat. No. 01024821Screen Display Range ProcedurePRERINSEMODE OFFOff, On8. The screen
Customizing Set Up 41Cat. No. 01024821Screen Display Range Procedure 1)SYSTEM SETUP>2)REGEN SETUP 3)CYCLE TIMES 4)REGENTRIGGER1–43. The screen d
42 Culligan® High Efficiency 1.5 Twin Water Softener 42 Cat. No. 01024821Cycle Times SetupThe following settings can be changed and/or customized
Customizing Set Up 43Cat. No. 01024821Screen Display Range ProcedureFILL TIME 377SECONDS0–9000 seconds 8. The screen displays the fill time settin
44 Culligan® High Efficiency 1.5 Twin Water Softener 44 Cat. No. 01024821Screen Display Range ProcedureFLOW METERCAN TRIGGERCan Trigger, Cannot T
Installing Accessories 45Cat. No. 01024821Installing AccessoriesThe following HE 1.5 accessories, if installed, are set up using the 4) ACCESSORIES
Introduction 1Cat. No. 01024821 IntroductionRead this Manual FirstBefore you operate the Culligan® High Efficiency 1.5 Twin Water Softener, read th
46 Culligan® High Efficiency 1.5 Twin Water Softener 46 Cat. No. 010248212) BEEPER (Setting the Beeper Mode)Screen Display Range ProcedureSOFTENI
Installing Accessories 47Cat. No. 010248213) AUX IN (Installing Auxiliary Inputs)One auxiliary input is provided for optional signal devices such as
48 Culligan® High Efficiency 1.5 Twin Water Softener 48 Cat. No. 010248214) AUX OUTPUTS (Auxiliary Outputs)The auxiliary board (Figure 38) comes
Installing Accessories 49Cat. No. 01024821AUX OUTPUTS SettingsFollow the same steps for setting up AUX OUT 1, AUX OUT 2, or AUX OUT 3.Screen Display
50 Culligan® High Efficiency 1.5 Twin Water Softener 50 Cat. No. 01024821Screen Display Range ProcedureAUX 1 VALV POSServiceService, Backwash, B
Installing Accessories 51Cat. No. 010248215) SBT SENSOR Installing the Smart Brine Tank (SBT Probe) in to the Brine Tank1. Place the smart brine pr
52 Culligan® High Efficiency 1.5 Twin Water Softener 52 Cat. No. 01024821Configuring the Smart Brine Tank (SBT) Probe SettingsAfter the Smart Bri
Installing Accessories 53Cat. No. 010248216) WIRELESS REM (Wireless Remote)WARNING! Disconnect all electrical power to the unit before servicing. B
54 Culligan® High Efficiency 1.5 Twin Water Softener 54 Cat. No. 01024821Back of GBE Board RF Board (note orientation)Figure 46. RF board locati
Installing Accessories 55Cat. No. 01024821Control Valve SetupNow set up the control valve to prompt the Smart Controller to communicate with the ins
2 Culligan® High Efficiency 1.5 Twin Water Softener 2 Cat. No. 01024821Smart Controller FeaturesThe primary function of the Culligan Smart Cont
56 Culligan® High Efficiency 1.5 Twin Water Softener 56 Cat. No. 01024821Check Signal StrengthCheck the signal strength once the control valve an
Installing Accessories 57Cat. No. 010248213. When all connections have been made restore power.4. Connect the modem to the telephone line by plug
58 Culligan® High Efficiency 1.5 Twin Water Softener 58 Cat. No. 01024821Modem Setup Using ControllerScreen Display Range ProcedureSOFTENINGJAN-0
Installing Accessories 59Cat. No. 01024821Screen Display Range ProcedureTIME ZONE GMT00:007. The screen displays the time zone setting. Press
60 Culligan® High Efficiency 1.5 Twin Water Softener 60 Cat. No. 01024821Test ModemThis menu attempts to send a test message. The screen indicate
Installing Accessories 61Cat. No. 01024821Modem Setup From Remote DisplayThis setup is completed using the wireless remote device.Screen Display Ran
62 Culligan® High Efficiency 1.5 Twin Water Softener 62 Cat. No. 010248218) CHLORINATORRelay Board/Aux5 SetupThe GBE board offers support for the
Installing Accessories 63Cat. No. 01024821Screen Display Range ProcedureCHLORINATOR>CHLORINATORChlorinator, Error Status, Network, Normally On
64 Culligan® High Efficiency 1.5 Twin Water Softener 64 Cat. No. 01024821Smart Controller Alarm Signal OutputThe Smart Controller Alarm Signal Ou
Installing Accessories 65Cat. No. 010248219) FLOW METER (External Flow Meter) Programming Flow Profiles for a HE-090The low flow limit can be set to
Smart Controller Features 3Cat. No. 01024821Optional HE 1.5 FeaturesFeature Use/Benefit Flow Meter/Sensor Input Supports various types of Hall effec
66 Culligan® High Efficiency 1.5 Twin Water Softener 66 Cat. No. 0102482110) SERVICE PHONE (Service Phone Number) If the Modem is not installed i
Installing Accessories 67Cat. No. 01024821Screen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN/A1. From the HOME screen, press to view the mai
68 Culligan® High Efficiency 1.5 Twin Water Softener 68 Cat. No. 01024821Manual RegenerationFollow either procedure to bypass the softener or to
Manual Regeneration 69Cat. No. 01024821Standard Manual RegenerationScreen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN/A1. From the HOME scree
70 Culligan® High Efficiency 1.5 Twin Water Softener 70 Cat. No. 01024821Manual CyclingManual cycling can be performed when the unit is starting
Information 71Cat. No. 01024821InformationThe following information can be displayed at the control valve or remote display. These settings are read
72 Culligan® High Efficiency 1.5 Twin Water Softener 72 Cat. No. 01024821Screen Display Range ProcedureNEXT REGEN ONJAN-05N/A10. The screen disp
Final Startup 73Cat. No. 01024821Final StartupInitial Backwash of the System1. Referencing the instructions in “Manual Cycling” on page 70, cycle t
74 Culligan® High Efficiency 1.5 Twin Water Softener 74 Cat. No. 01024821Creating BrineOnce salt has been added to the brine tank the control val
Final Startup 75Cat. No. 01024821Recommended Aqua-Sensor® Start-Up ProcedureNOTE You might find it useful to pre-test the Aqua-Sensor probe in your
4 Culligan® High Efficiency 1.5 Twin Water Softener 4 Cat. No. 01024821Basic PrinciplesWhat Is Hard Water?Water is said to be hard when it carr
76 Culligan® High Efficiency 1.5 Twin Water Softener 76 Cat. No. 01024821Wrap Up ChecklistOnce you have completed the installation the system is
Service 77Cat. No. 01024821ServiceTroubleshooting GuideWARNING! The valve MUST be depressurized before removing any quick connection clips for serv
78 Culligan® High Efficiency 1.5 Twin Water Softener 78 Cat. No. 01024821Problem/Symptom Cause Solution6. Loss of mineral to drainImproper drain
Error and Alert Codes 79Cat. No. 01024821 Error and Alert CodesWhen the Smart Controller identifies that an error has occurred, it is programmed to
80 Culligan® High Efficiency 1.5 Twin Water Softener 80 Cat. No. 01024821Error Reason for Error Comment/ Clearing Error MessageBrine overfill Too
Error and Alert Codes 81Cat. No. 01024821Brine System Analysis1. WATER LEVEL in the brine tanka. Emptyb. Below level of safety valvec. At level
82 Culligan® High Efficiency 1.5 Twin Water Softener 82 Cat. No. 01024821Sensor Probe Resin TestThe Probe Resin Test uses fully regenerated, but
Error and Alert Codes 83Cat. No. 01024821Aqua-Sensor® Troubleshooting FlowchartRegenerates NightlyCheck water usage; is it higher than expected?Che
84 Culligan® High Efficiency 1.5 Twin Water Softener 84 Cat. No. 01024821 DiagnosticsThere are a large number of diagnostic menu screens to aid i
Diagnostics 85Cat. No. 01024821Screen Display Range ProcedureFLOW PROFILE R130MINUTES7. The screen displays the R1 FLOW PROFILE in minutes. This i
Operation 5Cat. No. 01024821OperationModes of OperationTime Clock The controller will initiate a regeneration based upon a time schedule of either h
86 Culligan® High Efficiency 1.5 Twin Water Softener 86 Cat. No. 01024821Screen Display Range Procedure>1)ADVANCED STAT 2)CHECK SENSORS 3)TEST
Diagnostics 87Cat. No. 01024821Tank StatisticsScreen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN/A1. From the HOME screen, press to view th
88 Culligan® High Efficiency 1.5 Twin Water Softener 88 Cat. No. 01024821Firmware VersionScreen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN
Diagnostics 89Cat. No. 01024821Screen Display Range Procedure>1)ADVANCED STAT 2)CHECK SENSORS 3)TEST WIRELESS 4)TEST PROGFLOW1–93. The screen d
90 Culligan® High Efficiency 1.5 Twin Water Softener 90 Cat. No. 01024821Screen Display Range ProcedureLAST POWER UPJAN-01-12 11:02A5. The scree
Diagnostics 91Cat. No. 01024821Screen Display Range ProcedureAQUASENSORZratio 429496Zminimum 0.00000.0% Increase7. The screen displays the Aqu
92 Culligan® High Efficiency 1.5 Twin Water Softener 92 Cat. No. 01024821Displays BL Displays OPSalometer Brine at least 1 inch above the salt
Diagnostics 93Cat. No. 01024821Test Progressive FlowScreen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN/A1. From the HOME screen, press to v
94 Culligan® High Efficiency 1.5 Twin Water Softener 94 Cat. No. 01024821Screen Display Range ProcedureMOTOR AT POS 1UP:FWD DWN:REV1–64. The scr
Diagnostics 95Cat. No. 01024821Aux Out TestScreen Display Range ProcedureSOFTENINGJAN-01-12 12:01PN/A1. From the HOME screen, press to view the m
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